At Northstar, we understand that now more than ever, caring for members is a club’s top priority and we remain fully committed to help make it happen in a safe and easy manner.
Adapting to the times, we have launched Northstar Cares, a suite of products and services that help promote a contact-less environment at the club, ensuring safety and well-being of members and club staff.
Facilitating convenience and safety for members and an additional revenue stream for clubs with delivery and pick up options for groceries and other essentials.
Enabling clubs to offer value added services like expedited food pick up & delivery.
Bolstering communication between the Club & the members by offering an additional 40,000 emails per month.
Utilizing employee downtime with over 40 educational webinars.
“Northstar has hit it out of the park! Our Executive Chef Todd has seen so much good come out of this system to help Cherokee – it is amazing.
Systems were changed, errors have been caught and are now minimized and the kitchen is quiet again. Thank you for building this. Kudos!!!”
Michael Wheeler, MCM, CCE, General Manager and COO
I second all what Mr. Wheeler says! The system is amazing and we are operating our Terrace kitchen much more efficiently!
Todd Kelly, Executive Chef
Shadow Wood recently upgraded to Northstar 6.0 and brought in both the tableside tablets for the dining room, and the KDS screens for the kitchen.
Both systems have proven to be wonderful additions and have greatly sped up service, as well as accuracy during the order taking process.
John St. John, Director of Food & Beverage
My goal as a General Manager is always to research and implement best practices in all areas of our operation to increase our team’s efficiency and most importantly, member satisfaction. Northstar is one of those resources that I can rely on to achieve both member and staff satisfaction. They are constantly bringing new ideas to the table to help us run the club better and we have embraced their innovative culture to ensure Shadow Wood is at the forefront of the newest club technology available.
Brian Bartolec, GM/COO
Since the implementation of the full Northstar suite in 2012, Shadow Wood Country Club has been able to operate much more efficiently while greatly enhancing the member experience from the point of making a reservation to paying the monthly member bill. The Club has been able to operate much more efficiently allowing the Back-Office departments to do more with much less resources required.
“Northstar helped us move from six different systems that did not speak to each other, to one consolidated data platform. This helped us become more efficient and much more effective in serving our members.”
“Northstar is absolutely AMAZING! The implementation process was well organized which made GO LIVE smooth. The support team did a great job with follow up. Mahalo!”
Gracie Grace, Accounting & Systems Manager
“At Jonathan Club we always look for new ways to utilize technology to better engage with our membership. We selected the branded ClubNow App from Northstar which is designed with member convenience in mind. Having an app that ties directly to our Northstar system allows our management and our membership to be more connected.”
Chas Boyer, Director of Information Technology
“Northstar promised us a great design experience and that is exactly what they delivered with our new responsive Connect website.”
Dawn Jackson, Communications / IT Manager
“We chose Northstar as we wanted an “all in one” solution. After the successful launch of the website we followed up with the launch of the ClubNow App. Members love the quick access of the app! Both projects have been a huge success!”
Danita Osborn, Director of Membership