Northstar Technologies Names Client Relationship Director. Hugo Welch, CCM, Takes The Helm of Client Engagement
Alpharetta, GA - June 21th 2023 - Northstar Technologies, Inc. (Northstar) announced Hugo Welch, CCM, has been named Client Relationship Director of the leading cloud-based enterprise management software solution provider for membership based clubs, community associations & hospitality organizations worldwide. In this strategic role, Hugo will enhance and nurture client relationships to drive growth and satisfaction.
With over 43 years of experience in the private club industry as an assistant general manager and general manager of platinum-rated clubs in the USA and the UK, in addition to experience running premier restaurants, Hugo brings a wealth of expertise in large and small club operations. He has extensive experience using and launching Northstar into club operations. He has first-hand knowledge of the importance of the close and collaborative relationship between the club and Northstar to achieve common goals and ensure continued success.
“All of us at Northstar see an opportunity to have a big influence on the adaptive nature of client engagement and are thrilled to have Hugo lead us in this exciting stage of our business,” Prasad Suryadevara, CEO, Northstar, said. “I’m really excited about this next step for Northstar where Hugo will play a vital role in driving our client engagement strategies and ensuring that we continue to deliver outstanding value to our customers. I can’t wait to see where we can go.”
Hugo’s hiring comes as the organization implements a strategic plan to build strong, long-term relationships with clients. He will collaborate closely with cross-functional teams, including sales, product development, and customer support, to ensure seamless coordination and exceptional client experiences.
Hugo expressed his excitement about joining the Northstar team. Saying that, "Northstar has a stellar reputation for delivering innovative and cutting-edge software solutions and a commitment to exceptional customer service," he said. "I am excited to collaborate with our client clubs, understand their unique challenges, and work together to achieve our mutual success."
Hugo began his career in the UK at Boodles Club in London and has lived and worked in private clubs in Atlanta for 30 years.
About Northstar
Founded in 2003, Northstar is the leading provider of enterprise management software for private and semi-private membership-based clubs, homeowner associations and hospitality organizations. The award-winning Northstar Club Software is an innovative fully integrated solution built on highly scalable single database architecture, ensuring a robust and reliable system experience for clients and their members/guests. Northstar’s software platform is currently used by over 1500 membership-based clubs worldwide and is supported by over 400 full-time professionals in the US and around the world.