Northstar was launched in 2003 when the Founders of the company were approached by a consortium of clubs whose needs were not being met by the available club software.
On review, it was discovered that the current software options had dated functionality and were a patchwork of disparate software platforms designed for the general marketplace rather than for private clubs. The Founders decided to create Northstar Club Management Software to fill this gap. They designed a Next Generation software solution by combining the most reliable infrastructure with the most advanced use of online data management, reporting and information dissemination techniques to dramatically enhance the impact and effectiveness of a club’s overall operating performance.
Today, Northstar is also the premier Community Association Management Software Solution provider covering all operational and management aspects of running a community association.
The only platform that offers a single solution built on one database and, most importantly, the software is centered on the needs of private clubs.
Customer support is recognized as one of the key components of service and, to this end, Northstar was the first club management software company to offer live 24/7/365 customer support – no beepers.
Today, Northstar is the definitive leading provider of rich, browser-based and mobile club management software products and services. Northstar has enabled clubs and their employees to more efficiently and easily manage their daily club business using lean and innovative software.
Northstar's client roster spans the entire gamut of the private club industry, from the top 1% of private clubs in America (the Platinum Clubs of America®) to smaller niche clubs. This is a testament to the alignment of market needs, vision and the innovative technologies delivered through the proactive Northstar employees.
Northstar helps extend the club’s value to its membership via full-featured, interactive web software to inform and engage the membership while at the club or away.
Since inception, Northstar has gone from strength to strength and earned several accolades in the industry. However, the Northstar mission is to maintain its technological superiority that delivers the best member experience and not rest on past laurels. To retain this advantage, the 140 Northstar employees are working diligently to improve the software, better the customer service and to ensure that the users of Northstar have a world class experience.
“Northstar has hit it out of the park! Our Executive Chef Todd has seen so much good come out of this system to help Cherokee – it is amazing.
Systems were changed, errors have been caught and are now minimized and the kitchen is quiet again. Thank you for building this. Kudos!!!”
Michael Wheeler, MCM, CCE, General Manager and COO
I second all what Mr. Wheeler says! The system is amazing and we are operating our Terrace kitchen much more efficiently!
Todd Kelly, Executive Chef
Shadow Wood recently upgraded to Northstar 6.0 and brought in both the tableside tablets for the dining room, and the KDS screens for the kitchen.
Both systems have proven to be wonderful additions and have greatly sped up service, as well as accuracy during the order taking process.
John St. John, Director of Food & Beverage
My goal as a General Manager is always to research and implement best practices in all areas of our operation to increase our team’s efficiency and most importantly, member satisfaction. Northstar is one of those resources that I can rely on to achieve both member and staff satisfaction. They are constantly bringing new ideas to the table to help us run the club better and we have embraced their innovative culture to ensure Shadow Wood is at the forefront of the newest club technology available.
Brian Bartolec, GM/COO
Since the implementation of the full Northstar suite in 2012, Shadow Wood Country Club has been able to operate much more efficiently while greatly enhancing the member experience from the point of making a reservation to paying the monthly member bill. The Club has been able to operate much more efficiently allowing the Back-Office departments to do more with much less resources required.
“Northstar helped us move from six different systems that did not speak to each other, to one consolidated data platform. This helped us become more efficient and much more effective in serving our members.”
“Northstar is absolutely AMAZING! The implementation process was well organized which made GO LIVE smooth. The support team did a great job with follow up. Mahalo!”
Gracie Grace, Accounting & Systems Manager
“At Jonathan Club we always look for new ways to utilize technology to better engage with our membership. We selected the branded ClubNow App from Northstar which is designed with member convenience in mind. Having an app that ties directly to our Northstar system allows our management and our membership to be more connected.”
Chas Boyer, Director of Information Technology
“Northstar promised us a great design experience and that is exactly what they delivered with our new responsive Connect website.”
Dawn Jackson, Communications / IT Manager
“We chose Northstar as we wanted an “all in one” solution. After the successful launch of the website we followed up with the launch of the ClubNow App. Members love the quick access of the app! Both projects have been a huge success!”
Danita Osborn, Director of Membership